Who is responsible
Frutana S.A. (Ecuador), the exporter, runs GlobalTrade Import for its importer and consignee customers. Contact: info@frutana.com.ec.
What data we use
- Account: your email, your name (if you give it), your role and the company you belong to. The password is stored hashed, never as text.
- Your company's business with the exporter: shipments, containers, documents, proformas, invoices, payments, claims, quality reports and messages with your account executive. They already exist in the exporter's system; the app only shows them to you.
- What you send: messages, decisions on proformas, and claims with photos and videos you choose on your phone.
- Device: the notification token, platform (iOS/Android) and model, to send you notifications. If you turn on Face ID / fingerprint, your phone does the check; the app never receives your fingerprint or face.
- Security: a log of sign-ins and document downloads (date, IP address, app).
What we do NOT use
No advertising, no analytics, no cross-app tracking, no sale of data. We do not access your contacts, location or microphone. The camera and photos are used only when you attach evidence to a claim.
Who processes the data
- The exporter's ERP server (hosted by SmarterASP.NET / site4now).
- Expo (EAS) and Google Firebase Cloud Messaging / Apple Push Notification service: only to deliver notifications (title, text and a record identifier).
- Microsoft 365: sending invitation and password-reset emails.
How long
Account data is kept while you have access. Business records are kept as accounting and tax law requires. The security log is kept up to 24 months.
Your rights
You can see your data in the app, change language and notifications, and delete your account from Profile → Delete account. For any request write to info@frutana.com.ec.